When you're charged
You're only charged if a licensed provider reviews your assessment and approves treatment, usually within 24–48 hours. If treatment isn't approved, you aren't charged and nothing ships.
Renewals and cancelling
Plans renew automatically at the same price and billing interval shown on the product page until you cancel. The amount, billing interval and renewal date are shown before you order. Cancel anytime before your next renewal by emailing support@leanwayhealth.com. Once a renewal has been charged and the medication has been prepared or shipped, that period can't be refunded.
Multi-month plans
You are only charged if a licensed provider approves treatment. Your plan is billed monthly for its full length, and each 4-week refill ships only after your provider confirms treatment is still appropriate. If your provider stops treatment, you are not billed for the remaining months. You can cancel future months any time before your next refill is prepared.
Medication returns
For safety, prescription medication that has been dispensed or shipped can't be returned or resold. If your order arrives damaged, incorrect or missing, contact us right away and we'll work with the pharmacy to put it right.
Shipping
Shipping is included in the price unless the product page shows a shipping fee. Medication ships only after a prescription is issued, to your address in a state we serve. Tracking is sent by email when available. Some medicines ship cold; store them as the pharmacy label says.
Lost or damaged packages
If a package is late, damaged, missing or looks tampered with, don't use the medication. Contact us promptly.
Clinical note
Cancelling a plan doesn't replace medical advice. Ask your provider before stopping a medication.
Request a refund
Email support@leanwayhealth.com with your order number. Please don't include medical details.