This policy explains how LeanWay Health collects, uses, shares and protects information when you visit our website, complete the eligibility assessment, contact us, receive care or make a payment.
Information we collect
Contact details (name, email, phone); your state; date of birth; health information you enter in the assessment (goals, medical history, medicines, allergies, pregnancy status); order, payment, shipping and support information; and device, browser and cookie data.
How we use it
To check eligibility and state availability, route your information to a licensed provider, support pharmacy fulfilment and shipping, process payments, refunds and cancellations, answer support requests, send care and order messages, keep the site secure, and meet legal obligations. Marketing messages are only sent with your consent.
Who receives it
LocumTele and its licensed providers, the dispensing pharmacy (VSDH or another state-licensed pharmacy), payment processors, hosting, email and messaging providers, and professional advisers, only as needed to provide the service and under contract. We never sell your personal or health information, and we do not share health information with advertising platforms.
Health information
Health information you give a licensed provider is protected health information and is handled under our Notice of privacy practices.
Cookies
See our Cookie policy.
Your rights
Depending on where you live, you may ask to access, correct or delete your information, or opt out of marketing. Washington and Nevada residents: see our Consumer health data notice.
Security and retention
We use administrative, technical and physical safeguards. No system is completely secure. We keep information only as long as needed for care, legal, billing and record-keeping purposes.
Privacy contact
support@leanwayhealth.com (subject "Privacy request"). Please don't email detailed medical information.